Return & Non-Refundable Policy
Transparent rules, quick action. Read this before you order — so if anything goes wrong, we can make it right without any stress.
Everything you need to know — clearly written, no fine print.
Any damage must be reported right after delivery. Delayed claims may not be accepted, so please inspect your parcel at the time of hand-over.
Returns or refunds are NOT applicable for reasons such as change of mind, incorrect selection, or ordering the wrong edition/class.
We do not offer cancellations or returns once an order is confirmed and payment is completed. Please review your order carefully before checkout.
We stand by the quality of our books. If your item arrives damaged or defective, we've got you covered — every time.
We'll promptly send a replacement of the same item, subject to availability from the publisher or our warehouse stock.
If a replacement isn't available, you'll receive a hassle-free full refund credited back to your original payment method.
Your satisfaction matters — every issue is resolved quickly and fairly. Simple process, no stress: just report it, we handle the rest.
From issue to resolution in 4 simple steps.
Most damage claims are resolved within 48 hours of a valid report. Keep your order ID handy.
Open the parcel in front of the delivery agent whenever possible and check for visible damage.
Call/WhatsApp us on +91 99532 72630 with your Order ID and clear photos of the damaged item.
Our team reviews the claim within 24 working hours and confirms replacement or refund eligibility.
Replacement is dispatched if in stock; otherwise a full refund is issued to your original payment method.
What is not covered
- Change of mind after delivery
- Wrong book / wrong edition / wrong class selected while placing the order
- Minor cover creases from normal shipping handling
- Damage reported after 24 hours of delivery
- Books marked as 'Old & Rare' or 'Clearance' — sold as-is
- Digital / downloadable products once accessed
Damaged parcel? Missing pages? Wrong item shipped from our end?
Reach out immediately and we'll take care of it. Replacement first, refund if not available — no long forms, no arguments.
Email: gainatheprelude@gmail.com
