+91 99532 72630
Customer Protection

Return & Non-Refundable Policy

Transparent rules, quick action. Read this before you order — so if anything goes wrong, we can make it right without any stress.

The Policy in 6 Points

Everything you need to know — clearly written, no fine print.

Report Immediately

Any damage must be reported right after delivery. Delayed claims may not be accepted, so please inspect your parcel at the time of hand-over.

Strict Return Policy

Returns or refunds are NOT applicable for reasons such as change of mind, incorrect selection, or ordering the wrong edition/class.

No Cancellation After Confirmation

We do not offer cancellations or returns once an order is confirmed and payment is completed. Please review your order carefully before checkout.

Quality Guaranteed

We stand by the quality of our books. If your item arrives damaged or defective, we've got you covered — every time.

Prompt Replacement

We'll promptly send a replacement of the same item, subject to availability from the publisher or our warehouse stock.

Hassle-Free Refund

If a replacement isn't available, you'll receive a hassle-free full refund credited back to your original payment method.

Fair & Fast Resolution

Your satisfaction matters — every issue is resolved quickly and fairly. Simple process, no stress: just report it, we handle the rest.

How the process works

From issue to resolution in 4 simple steps.

Most damage claims are resolved within 48 hours of a valid report. Keep your order ID handy.

01
Inspect at Delivery

Open the parcel in front of the delivery agent whenever possible and check for visible damage.

02
Report Within 24 Hours

Call/WhatsApp us on +91 99532 72630 with your Order ID and clear photos of the damaged item.

03
We Verify & Act

Our team reviews the claim within 24 working hours and confirms replacement or refund eligibility.

04
Replacement or Refund

Replacement is dispatched if in stock; otherwise a full refund is issued to your original payment method.

Not Eligible

What is not covered

  • Change of mind after delivery
  • Wrong book / wrong edition / wrong class selected while placing the order
  • Minor cover creases from normal shipping handling
  • Damage reported after 24 hours of delivery
  • Books marked as 'Old & Rare' or 'Clearance' — sold as-is
  • Digital / downloadable products once accessed
We stand behind every book

Damaged parcel? Missing pages? Wrong item shipped from our end?

Reach out immediately and we'll take care of it. Replacement first, refund if not available — no long forms, no arguments.

GAINA THE PRELUDE • New Delhi, India
Email: gainatheprelude@gmail.com
Visits11,492